I am passionate about the discovery, design, and launch of innovative new products, services, and experiences that intersect the digital and physical worlds.
Over the past decade I have helped to transform the digital guest services landscape across the travel industry – with the introduction and global launch of products such as Mobile Check-in, Mobile Key, In-App Service Request & Chat, and Airport Shuttle tracking. Through my participation and leadership of high performance teams, millions of customers around the world have experienced products I have brought to market, creating new habits, reducing friction points in their journey, and enhancing their travel experience.
I founded Marriott Hotel Labs – a design-thinking influenced framework for co-creation, rapid prototyping and market testing of new products and concepts. This platform provides real-world operational and customer insights, point of views, and feasibility assessments. Through experience, I have realized that by immersing high-performing teams into the physical environment where a product will be used, co-locating with the customers and the associates that will interact with the product, magic happens! I like to consider this a product managers evolution of the Six Sigma Gemba walk.
I am a strategic thinker, yet highly skilled and hands-on operator, and experienced agile program and technology director. I began my career as a full stack developer, through my career I have been disciplined by the science of project management, educated by the teams I have managed, grounded via the art of Enterprise Architecture, enlightened by Design Thinking, and driven as a Product Manager with a passion for customer service and world-class user experiences.
Outside of the office, I enjoy skiing and managing my curated collection of vacation rental experiences in the Blue Ridge Mountains of Virginia. I also enjoy mentoring entrepreneurs and advising on hospitality technology.
To learn more, view my resume or explore my portfolio.
“Nathan’s eye for innovation and creating compelling consumer experiences, are only surpassed by his extremely strong work ethic and commitment to excellence.”
Greg Durrer – General Manager, W Hotels